Olivia Hayward

Olivia Hayward has a diverse work experience in the fields of communications, change management, and marketing. Olivia is currently working as a Communications and Engagement Lead - Digital Transformation at Energy Queensland since August 2021. Prior to this, they had a significant tenure at Flight Centre Travel Group, where they worked as a Change and Communications Manager from January 2021 to August 2021. Olivia also served as a Team Leader - Internal Communications from August 2019 to December 2020 and as a Change Management Lead - Digital Projects from June 2018 to July 2019. Before joining Flight Centre Travel Group, Olivia worked at Energex in various roles including Projects and Marketing Manager from February 2017 to September 2017, Senior Internal Communications Consultant from March 2016 to January 2017, and Change and Communications Consultant from April 2015 to February 2016. Additionally, they worked as a Change Manager at National Transport Insurance from July 2014 to March 2015. Olivia also has experience working in senior corporate communications and change and communications consulting roles at Energex from August 2013 to July 2014 and from June 2011 to July 2013, respectively. Olivia has also worked as a Communications Specialist APAC/Africa at Ausenco from November 2010 to June 2011. Olivia began their career at Ernst & Young, where they served as an Internal Communications Manager from an unspecified start date until 2008. Overall, Olivia Hayward possesses a strong background in communications, change management, and marketing, with a focus on digital transformation and internal communications.

Olivia Hayward completed their Bachelor of Business degree with a focus on Marketing and Human Resource Management at Australian Catholic University from 1998 to 2001. Following that, in 2006, they obtained a certification in Project Management from the Chartered Institute of Personnel & Development. Later on, in 2012, Olivia earned the Prosci Change Management Accreditation from Prosci. In 2015, they briefly attended the Australian Institute of Business to obtain a Postgraduate Certificate in Management.