Jeffrey Tally

Jeffrey Tally has a diverse work experience spanning over several roles and industries. Their most recent position is as an IT Service Desk Supervisor at EnergyUnited since April 2022. Prior to that, they worked as a Technical Support Manager at Fusion3 - 3D Printers from April 2021 to April 2022, where they managed the daily operations of the technical support team and implemented processes for continuous improvement.

Before their role at Fusion3, Jeffrey worked as an Infrastructure Services Manager at Collins Aerospace from May 2019 to July 2020, overseeing deskside/end user support for 15 locations in North America. Jeffrey was responsible for incident management, end user support for hardware, mobile devices, applications, and account administration.

From August 2018 to April 2019, Jeffrey worked as a Global Service Delivery Manager at Stefanini US, serving as the global single point of contact for the client and handling incident management, major incident management, problem management, and service inquiries.

Earlier in their career, Jeffrey held various managerial positions, including Manager Special Support Projects/North America Support Manager at Polypore from January 2011 to March 2018. Jeffrey developed plans for tracking IT hardware assets, coordinated the implementation of the Windows 10 operating system, and assisted in implementing ServiceNow for incident, problem, and change management.

Jeffrey's experience also includes roles such as Customer Support Manager at Personal Communication Systems, Inc in 2010, Manager of Customer Care/Tech Support at SilkRoad Technology from November 2007 to August 2009, Operations Manager/Team Lead at Wachovia Bank from March 2005 to October 2007, and Technical Delivery Team Manager at EDS from January 1996 to March 2005. Jeffrey started their career as a Field Engineer at Electronic Equipment Analyzers from March 1993 to January 1996.

Overall, Jeffrey Tally has a strong background in IT service management, technical support, and team leadership in a variety of industries and organizations.

Jeffrey Tally attended North Carolina State University from 1985 to 1989, where they studied Computer Science and History. Jeffrey then pursued a Bachelor of Science degree in Computer Information Systems from High Point University, which they completed in the years 1999 to 2001.