Alexandra Russell, MST

Client Success Manager at Engage2Excel

Alexandra Russell, MST has a diverse work experience spanning over 15 years. Alexandra is currently working at Engage2Excel as a Client Success Manager, where they manage client relationships and expectations, customizes retirement and performance programs, and communicates with clients on technical, financial, and operational levels.

Prior to that, Alexandra worked at Discovery Education as a Partner Success Specialist, where they managed the service experience for new partners, established and nurtured long-term relationships with partners, and managed the client life-cycle process.

Alexandra also has experience in the education sector. Alexandra worked as a 6th Grade Math Teacher at Charter Schools USA, where they delivered data-driven instruction using CCSS and created a personalized learning environment. Alexandra also worked as a 4th Grade Teacher at Charlotte-Mecklenburg Schools and ALAMANCE-BURLINGTON SCHOOL SYSTEM, where they taught academic subjects and differentiated instruction using various strategies.

Before transitioning to the education sector, Alexandra worked as an Independent Trainer and EdTech Consultant at Russell Consulting Services. Alexandra provided onsite training and advised individuals, schools, and businesses on technology and training topics.

Alexandra also has experience in sales and technology integration. Alexandra worked as an Outside Sales Consultant and SMART Certified Trainer at Unified Technology Systems, where they achieved 87% of revenue goals and developed SMART solutions for educational institutions. Prior to that, they worked as an Outside Sales Rep and Technology Integrator at Teq, where they project managed the integration of SMART Boards and Safari Montage into the NYC school system.

Additionally, Alexandra has worked as a Computer Teacher and Technology Coordinator at Andrus Children's Center, where they taught Pearson Success Maker Enterprise, provided assistive technology tools for students with special needs, and kept anecdotal records. Alexandra also worked as an Adjunct Instructor in the CIS Department at Westchester Community College, where they taught MS Office, keyboarding, and office automation.

Overall, Alexandra Russell, MST has a strong background in client success, education, training, sales, and technology integration, making their a versatile and experienced professional.

Alexandra Russell, MST has an extensive education history. Alexandra obtained a Bachelor of Science (BS) degree in Philosophy from Iona University between 1986 and 1991. Afterward, they pursued a Master of Science in Teaching (MST) degree with a focus on Elementary Education at Iona University from 1995 to 1998. In 2009, Alexandra embarked on a Master of Science (incomplete) program in Instructional Technology at the New York Institute of Technology, which they completed in 2012.

In addition to their formal education, Alexandra has acquired various certifications throughout their career. In 2007, they obtained SMART Certified Trainer certification from SMART Technologies. Alexandra further expanded their certifications by becoming a SMART Certified Sales Professional for Education, accredited by SMART Technologies in February 2013. Additionally, in June 2001, they acquired the New York City Permanent Teacher Certification from the NYC Department of Education. Lastly, in January 2012, they obtained the North Carolina Professional Educator's License from the North Carolina Department of Public Instruction.

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Timeline

  • Client Success Manager

    February, 2020 - present