Simon Kimenye

Simon Kimenye is a skilled customer experience professional with extensive experience across various roles in customer service and support. Currently serving as a Customer Experience Executive at ENGIE Energy Access (Africa), Simon focuses on promptly addressing and resolving customer concerns while demonstrating a commitment to customer satisfaction. Previous roles include a Customer Experience Executive at Safaricom Limited, where Simon analyzed and identified customer issues, and a Customer Care Representative at Track n Trace, developing a deep understanding of customer needs. Additional experience includes positions at M-kopa Kenya Ltd, Kencall, University of Nairobi as a Research Assistant, and Coca Cola Limited, contributing to customer service excellence and operational efficiency. Simon holds a Diploma in Hospitality Administration/Management from Skyline Business School.