Martin Patterson

Martin Patterson is an experienced contact center leader currently serving as a Senior Analyst in Forecasting and Planning at Engine. Previously, Martin held various roles, including Director of Call Center Support at Celink, where they led teams in quality and training functions, and Senior Workforce Planning Analyst at YETI Coolers, where they established a workforce department and significantly improved service levels. With a background in managing staffing needs and analyzing data across multiple platforms, Martin has demonstrated expertise in enhancing customer experience and operational efficiency throughout their career.