Karen Mangia

Karen Mangia has a diverse work experience spanning several companies. Karen is currently serving as the President & Chief Strategy Officer at The Engineered Innovation Group, where they lead the strategy for customer and revenue growth. Prior to this, they worked at Wiley as an author, writing books on topics such as customer listening and the challenges of working from home.

Before Wiley, Karen worked at Marie Street Press as an author, where they focused on personal wellness and achieving success with less. Karen also had a long and successful career at Salesforce, where they held the position of Vice President, Customer & Market Insights. In this role, they engaged with Fortune 50 customer accounts and developed business strategies based on customer feedback.

Karen also had a significant tenure at Cisco, where they held various roles, including Senior Director, Global Voice of Customer / Voice of Partner, and Director of Global Voice of Customer. Karen was responsible for leading initiatives to enhance the partner engagement process and improve the customer experience. At AT&T, Karen worked as a Client Business Manager, Data/IP Major Account Manager, Voice Account Manager, and Customer Project Manager, gaining experience in sales, account management, and project management.

Overall, Karen Mangia's work experience showcases their expertise in strategy, customer insights, and authorship, along with their ability to lead and drive growth in various organizations.

Karen Mangia has a Master of Science (MS) degree in Information and Communication Sciences from Ball State University. Karen also holds a Bachelor of Arts (BA) degree in International Business from the same university. Additionally, they have an Associate of Arts (AA) degree in Hospitality Administration / Culinary Arts from Ivy Tech Community College.

Furthermore, Karen has obtained several certifications. Karen is a certified Positive Intelligence (PQ) Coach from Positive Intelligence, becoming certified in March 2023. Karen is also a certified Chopra Health Instructor from Chopra Global, obtaining certification in January 2023. In addition, Karen is a Certified Customer Experience Professional (CCXP) from the Customer Experience Professionals Association. The specific details for their CCXP certification, such as the month and year of attainment, are not provided.