Arianne Joyce Candelaria

Customer Support Analyst at EnglishCentral

Arianne Joyce Candelaria's work experience includes:

- Customer Support Analyst at EnglishCentral, Inc. from July 2016 to present. In this role, they provide customer service primarily through email and occasionally through Skype to main clients/subscribers of EnglishCentral. Arianne Joyce also manages and provides support to internal team members from different parts of the world, coordinating issues with the other team members.

- HelpDesk Team Leader at goFLUENT from April 2010 to March 2016. Arianne was responsible for team management, including assigning tasks, checking email responses for correctness, providing coaching sessions, maintaining team morale, and ensuring communication within the team and to other members. Arianne Joyce also ensured uniformity in terms of tasks, approaches, and strategies.

- HelpDesk Associate at goFLUENT from November 2008 to March 2010. In this role, Arianne assisted Philippine and US trainers with technical-related difficulties, provided support to European colleagues, solved simple network problems, and acted as a mediator between the company and its clients.

- Retail Business Assistant at MSI-ECS Philippines from May 2008 to November 2008.

Arianne Joyce Candelaria completed their education from 2004 to 2008 at Careers for Youth in the Philippines, where they obtained a Bachelor of Science in Business Administration with a specialization in Management Information Technology. Additionally, they attended Binangonan Catholic College, although specific details such as the duration and degree attained were not provided.

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Timeline

  • Customer Support Analyst

    July, 2016 - present