Jamon M.

Jamon M. has a diverse work experience in the telecommunications and customer service industries. Jamon started their career in 2010 as a High-Speed Internet Technical Support at TRG Customer Solutions, where they provided customer support, troubleshooted internet services and equipment, and handled ticketed accounts. Jamon then worked at Kroger as a Cashier in 2011, assisting customers with their purchases and dealing with customer issues.

In 2012, Jamon joined Food Lion as part of the Produce team. From 2014 to 2015, they worked at Verizon Wireless as a Tech Apprentice and later as a Customer Service Representative, responding to customer calls and ensuring high-quality service. Jamon continued their tenure at Verizon Wireless and served as a Tech Expert and Technical Support Coordinator from 2015 to 2020, providing tier 2 technical support and handling escalated customer situations.

From 2020 to 2023, Jamon worked at EnTelegent Solutions as a Wireless Support Team Lead. In this role, they managed a small team, resolved technical issues, developed processes and standards, and created a knowledge base for clients. Currently, Jamon is employed at Wells Fargo as a Business Relationship Support Manager since 2023.

Throughout their career, Jamon has demonstrated strong customer service skills, technical knowledge, and the ability to handle escalated situations.

Jamon M. has a diverse education history. Jamon attended Tech Skills from 2014 to 2015, where they studied A+ certification. From 2011 to 2013, Jamon pursued an Associate of Arts (A.A.) degree in Business/Commerce at the University of Phoenix. Prior to that, they completed their high school education at Woodrow Wilson High School in Beckley, WV, graduating with a General Studies diploma in 2004.

In addition to their formal education, Jamon M. obtained a Solution Selling certification from LinkedIn in December 2019.