John Underwood

John Underwood is a cybersecurity analyst at CyberNow Labs, where responsibilities include mapping the effectiveness of information security controls and strategizing incident responses to real-world cyber threats. Concurrently, John serves as a network support technician at Entré Computer Solutions, managing over 1,000 servers and 6,000 workstations while addressing vulnerabilities in Microsoft 365 Defender. Previous experience includes roles at United Airlines as an IT service desk member, CL Graphics as a bulk mail accounts manager, and Performance Mailers in various IT support capacities. John holds multiple degrees, including a Master of Arts in Community Health Services from Roosevelt University and a BA in Psychology from the same institution, supplemented by education in Cybersecurity and Network Administration.