Lauren Giblin is an experienced Implementation Consultant at GoEnvoy.co since September 2021, specializing in the implementation and customization of Zendesk for client needs. Prior to this role, Lauren worked at HotSchedules from March 2017 to September 2021 as a Functional Consultant, providing expertise in labor management software and overseeing complex customer implementations. Additional experience includes various positions at Kerbey Lane Cafe and an internship at Giant Noise, where Lauren developed skills in training and media relations. Lauren holds a Bachelor of Science in Public Relations from Texas State University and an Associate's degree in Mass Communication/Media Studies from SUNY Broome Community College.