Daniele Sandri

Daniele Sandri currently serves as the Manager of Customer Experience at EOLO SpA, focusing on continuous improvement initiatives in customer satisfaction, loyalty, and anti-churn strategies through the analysis of customer life cycles and the definition of CX KPIs. Previous experience includes a role at Sky Italia as a Customer Digitalization & Omnichannel Experience Professional, where responsibilities included managing digital transformation projects, developing a chatbot, and enhancing digital self-care channels. Daniele's career began at Sky Italia with a position as a Self Care Channel Specialist, involving support for IVR enhancements and managing online campaigns. Daniele holds a master's degree in Production and Organization of Communication and Knowledge from Università degli Studi di Torino.