Iryna Moiseeva

Iryna Moiseeva is a skilled professional with extensive experience in support team management and customer service. Currently serving as Support Team Lead at EPAM Systems since January 2023, Iryna oversees the organization and management of the support team, focusing on process optimization, onboarding, and training. Previous roles include Lead Application Support Analyst at Deltix, Support Team Lead at RichBrains, and various positions leading to significant expertise in handling user requests, enhancing customer satisfaction, and collaborating with QA specialists and developers. Iryna's background also includes experience in customer support and marketing, complemented by a degree in Pedagogy from Minsk State Linguistic University.