Rachael Corcoran

Rachael Corcoran is an accomplished director and digital engagement lead at EPAM Systems since August 2021, with a focus on enhancing customer interactions. As the chairperson and founding member of the Customer Experience Professionals Association (CXPA) in Ireland since September 2015, Rachael has contributed significantly to advancing customer experience management practices. Previous roles include business transformation consulting at EY, head of business partnering at Deloitte, and senior manager positions at PwC Ireland and Oracle. Rachael has also served as the director of customer experience at Econiq and held various roles in the early career, including multimedia specialist at Newhaven Marketing. Educational qualifications include a Bachelor of Design in Visual Communications from the National College of Art & Design and a QQI Level 6 Certificate in Project Management with distinction.