Kim M. Sheppell

Kim M. Sheppell's work experience includes a role as the Director of Strategic Learning and Development at ePerformax Contact Centers & BPO, where they oversee the leadership learning portfolio for over 2K leaders and develops leaders at various levels. Kim also established a learning consulting team to align with the business. Prior to this, they worked as a Manager of Strategic Learning and Development at the same company, where they established a consulting and analytics team, created a leadership development program, and restructured the L&D department to a centralized model. Kim also has experience as a Learning Design Consultant, where they worked with various companies to design instructional and non-instructional interventions to improve performance. Previously, they served as the Chief Education Officer at Radical Learning, LLC and as the VP of Operations and Development at Generations Healthcare.

Kim M. Sheppell holds a Master's Degree in Learning Design and Technology from Purdue University - The Graduate School. Kim also obtained a Master's Degree in Teaching from Saint Elizabeth University. Additionally, Kim has a Bachelor of Science degree in Finance from Fairfield University. Kim has further certifications in various educational areas such as Agile Instructional Design, Articulate Storyline, Microlearning, Storyboarding, Measuring Learning Effectiveness, Customer Service, and Using Questions to Foster Critical Thinking and Curiosity.