Jared Crandall

Jared Crandall is a seasoned professional in customer success and experience management, currently serving as a Customer Success representative for the Americas at Ephesoft, Inc. since August 2021, where Jared oversees post-sale interactions and manages over $10M in Annual Recurring Revenue (ARR) with a track record of exceeding 100% net retention rates quarterly. Prior experience includes leadership roles such as Director of Customer Experience at Boomr (now Justworks Hours), where Jared focused on client success in workforce management software, and Customer Success Manager positions at GoFormz and InMoment, emphasizing strategic relationship management for enterprise accounts. Jared's early career encompasses diverse roles in hospitality and management, including General Manager at The Awful Waffle and operational roles at The Cheesecake Factory and Red Robin. Jared holds a Bachelor of Arts in Political Science and Government from Brigham Young University.