Shawna Hansen

Shawna Hansen is a seasoned professional with extensive experience in change management and application support, currently serving as Global Change Manager at Epiq since December 2014, where responsibilities include managing change requests and overseeing change management processes. Previously, Shawna held roles within Epiq as Application Support Manager, overseeing analyst support, attending critical meetings, and managing communications with clients during incidents. Shawna’s career also includes experience as Help Desk Manager at Apollo Education Group and Financial Aid Team Lead, alongside earlier success as Fulfillment Manager at Rossmar & Graham. Shawna holds an Associate's Degree in Business Administration and Management from the University of Phoenix, completed between 2012 and 2014, and a High School diploma from Tolleson Union High School, earned from 1992 to 1996.