Frank Heuvel

Frank Heuvel is currently employed at ept GmbH as Leiter Customer Service / Vertriebsinnendienst since February 2013. At this position, Frank leads, motivates, and supports the Customer Service Team, plans and controls operational customer support, manages offers, handles order processing in coordination with production planning, and serves as the Customs Officer overseeing the Customs Team. Prior to this, Frank worked at SRI GmbH from September 2007 to October 2012 as Funktionsbereichsleiter Customer Teams, where Frank had personnel responsibilities over two Customer Service Teams across different locations, managed customer support worldwide, defined and implemented ordering and logistics processes throughout the entire supply chain, and monitored KPIs. Frank holds a Diplom Betriebswirt degree in Betriebswirtschaft + Logistik from Hochschule Kempten, earned between 1995-2000.