Dylan Shields

Dylan Shields is a seasoned professional in Customer Success, currently serving as Senior Manager of Scaled Customer Success at Eptura, where responsibilities include building the company's first Scaled Digital Customer Success function and overseeing a team managing 7,000 accounts with a total ARR of $40 million. Prior experience includes a role as Manager of Scaled Client Success at Relias, where Dylan scaled delivery for over 10,000 SMB and MM customers using a digital-first approach. Additional experience involves creating the initial Scaled Customer Success function at Relias and earlier work as a Client Support Consultant. Dylan holds a Bachelor’s Degree in Business Administration from William Peace University.