Avila N J Lobo

Avila N J Lobo is currently employed as a Client Service Representative at EQUA Specialty Risk Partners Corporation since March 2023, where responsibilities include assisting with record management, preparing sales pipeline reports, and maintaining client information in the Applied EPIC software. Prior to this role, Avila took a career break from June 2020 to February 2023 to be a primary caregiver to three children after relocating to Canada. Previously, Avila worked at Qatar Airways for eight years, gaining extensive experience as a Senior Quality Assurance Officer and a Quality Assurance Officer in the Global Contact Centres, focusing on quality frameworks, audits, training sessions, and compliance monitoring. Earlier professional experience includes leadership and customer service roles at Teleperformance and Tech Mahindra Business Services. Avila holds a Bachelor's Degree in Business/Commerce from St. Andrew's College of Arts, Science and Commerce, earned in 2006.