Patricia Arriagada

Patricia Arriagada is an accomplished leader in customer success with extensive experience across various industries, including cloud computing, cybersecurity, and education technology. Currently serving as the Global Customer Success Team Lead for Strategic Accounts at Equinix since July 2020, Patricia leads a team of international Customer Success Managers to enhance customer satisfaction and retention. Notable achievements include developing standardized methodologies for customer success delivery and implementing customer health frameworks. Previous roles include Manager of Customer Success at RiskLens, Customer Success Consultant at AE Consulting, and Director of Customer Success at Rosetta Stone, where Patricia significantly improved renewal rates and revenue growth. Patricia holds an MBA in International Business from The George Washington University and a BS in International Business from the University of North Carolina at Greensboro.