Rich Wray

Rich Wray is an experienced IT professional with a robust background in desktop engineering, system administration, and technical support. Currently serving as Senior Desktop Engineer at Equinix since July 2016, Rich provides extensive support for a large user base across multiple buildings, manages software and hardware configurations, and administers various systems including Exchange and Citrix. Prior roles include Senior System Administrator at Transaction Network Services, where Rich supported over 400 users, and supervisory positions at Asurion and N.E.W. Customer Service Companies, Inc., demonstrating leadership in managing technical support teams and enhancing IT operations. Rich holds an Associate's degree in Computer Systems Networking and Telecommunications, along with multiple certificates in web design and development.