Jose Castillo

Jose Castillo is a seasoned professional in customer experience and account management, currently serving as Cx Projects Specialist Latam at Erbon Software and Head of Customer Experience at Smithii. With a strong background in customer success roles at Alohome, Booking.com, and GoStudent, Jose has demonstrated expertise in managing customer relationships, monitoring service performance, and identifying cross-selling opportunities. Previous positions include Customer Support Analyst and Quality Assurance Representative at Ayenda Hoteles, and Key Account Executive at Money Cambios JWC. Jose holds a Bachelor's degree in Business Administration and Management from Universidad Nacional Abierta y a Distancia, alongside a diploma in software development from Universidad de Caldas.