Lana Alessi

Lana Alessi is a Network Model Coordinator III at ERCOT, where responsibilities include supporting model changes from Network Operations and maintaining EMS one line displays and geographic maps for Transmission Network Systems since September 2019. Prior experience includes serving as a Solar Customer Service Representative at Pacific Gas and Electric Company from May 2015 to June 2018, focusing on user interconnection support and analyzing electrical drawings for compliance. Lana's career began as a Sales Support Representative at AT&T from June 2011 to September 2013, where strong client relationships were cultivated, and customer satisfaction goals were consistently exceeded. Lana holds a Bachelor of Science in Psychology from Grand Canyon University and an Associate of Arts in Psychology from West Valley College.