Anthony Joseph Marquez Graterol

Anthony Joseph Marquez Graterol has a diverse work experience that spans several companies and roles.

Anthony Joseph started their career in 2014 as a Call Center Customer Service Representative at Directa Group. In this role, they handled a high volume of calls, signed up new customers, and ensured customer satisfaction with their cell phone plans.

From 2014 to 2017, Anthony worked as a Bilingual Administrative Assistant at Telefónica Venezuela. Anthony Joseph was responsible for preparing invoices, reports, and memos, as well as performing general office duties.

In 2017, Anthony joined Quality Controlers as a Quality Assurance Agent. In this role, they made outbound calls to evaluate the performance and knowledge of sales representatives, providing feedback to improve their performance and increase their QA rating.

Anthony then joined GoGoGrandparent in 2018 as a Bilingual Customer Service Representative. Their responsibilities included answering incoming calls, providing personalized and friendly service, and requesting Uber rides for seniors. Anthony Joseph also played a role in developing a call structure for the grocery department and a system to monitor grocery orders.

Most recently, Anthony joined Ergeon in 2021 as a Customer Service Representative. Further details of their role and responsibilities are not provided.

Throughout their career, Anthony has consistently demonstrated strong customer service skills and achieved high-quality ratings. Anthony Joseph is bilingual and has experience in administrative work, quality assurance, and call center customer service.

Anthony Joseph Marquez Graterol completed their high school education at Liceo Julio Bustamante from 2009 to 2014, earning a High School Diploma with a focus on computer programming and specific applications. Additionally, they obtained several certifications, including the Google Data Analytics Certificate Credly Badge from Credly in December 2022, the Google Data Analytics Professional Certificate from Google in December 2022, the Share Data Through the Art of Visualization certification from Coursera in September 2022, and the Prepare Data for Exploration certification from Coursera in September 2021.