Amanda Burgess

Vice President, Corporate Customer Experience Officer at Erie Insurance

Amanda Burgess has a diverse work experience spanning several roles and industries. Amanda started their career as an RN (ICU) at The Toledo Hospital in 2000. Amanda then moved on to work as a Precertification Nurse at American Health Group from 2001 to 2003. In 2003, they joined Erie Insurance Group as a Nurse Case Coordinator, and over the years, they held various managerial and leadership positions within the company's Workers' Compensation and Medical Management department. Amanda'sroles at Erie Insurance Group include Medical Case Management Supervisor from 2010 to 2013, WC Claims Examiner and Managed Care Supervisor from 2013 to 2014, Manager of Medical Management and Workers' Compensation from 2014 to 2016, Vice President of Workers' Compensation and Medical Management from 2016 to 2020, Vice President of Experience from 2020 to 2022, and currently, they serve as the Vice President and Corporate Customer Experience Officer.

Amanda Burgess earned a Bachelor's Degree in Nursing from the Medical College of Ohio from 1996 to 2000. Amanda also attended The Mercersburg Academy, though the specific dates and degree attained are unknown.

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Timeline

  • Vice President, Corporate Customer Experience Officer

    November, 2022 - present

  • Vice President, Experience

    March, 2020

  • Vice President, Workers' Compensation And Medical Management

    2016

  • Manager, Medical Management And Workers' Compensation

    May, 2014

  • WC Claims Examiner And Managed Care Supervisor

    May, 2013

  • Medical Case Management Supervisor

    April, 2010

  • Nurse Case Coordinator

    August, 2003

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