Jeffrey T. Johnson

Jeffrey T. Johnson is an experienced professional in research and consulting, currently serving as Vice President at PSB Insights since February 2022. Prior roles include Senior Director at Escalent and Market Strategies International, with a focus on technology and telecommunications. Johnson's career began at AT&T, where responsibilities included leading marketing and customer service initiatives, managing consumer churn analysis, and overseeing quality assurance in call centers. Throughout this career, Johnson has developed expertise in customer insights, data analysis, and competitive strategy. Educational credentials include a Master of Arts and a Bachelor of Science in Psychology from Southern Nazarene University. Additionally, Johnson served in the US Army as an Armor Crewman prior to entering the corporate sector.