Dónal O'Hara

Dónal O'Hara is an experienced professional in IT management and consulting, currently serving as a Customer Success Manager at eSentire since December 2024. Previously, Dónal held the position of Head of Enterprise Consulting at TestReach from August 2022 to December 2024 and managed the Service Desk operations for Europe and North America at Investcorp from September 2015 to June 2022. Dónal's extensive background includes roles such as Deputy Head of Global Service Desk and IT Administrator at Investcorp, with responsibilities ranging from team management to infrastructure support across various locations in Europe. Early career experience includes positions as IT Administrator at Merrill Corporation and IT Analyst at 123.ie, along with technical support roles at IBM and Intel Corporation. Dónal O'Hara holds a Bachelor of Science in Computer Science from Technological University Dublin and an ITIL Foundation Certificate in IT Service Management.