M.D. Kamruzzaman

Md Kamruzzaman has a diverse work experience spanning over 15 years. Md started their career as an Application Support and System Testing Technician for Bank of America at Adecco/EDS, where they resolved technical issues and participated in systems testing.

After that, Kamruzzaman joined RIM | BlackBerry as an Associate in Handheld and Desktop Support, where they provided technical and customer service assistance for BlackBerry software, hardware, servers, and services.

Md then progressed to roles of Specialist in BlackBerry Technical Server Support, Technical Support Analyst, and Acting Team Lead at BlackBerry. In these roles, Kamruzzaman took ownership of troubleshooting escalated technical issues, discovered and reported bugs, and effectively managed and mentored teams.

Next, Kamruzzaman worked as a Quality Assurance Specialist at BSI - Banzai Solutions Inc. Here, they were involved in requirements analysis, test planning, test execution, and bug reporting utilizing the HPQC defect management tool.

At eSentire Inc., Kamruzzaman worked as a Software Quality Assurance Specialist, contributing to quality assurance activities.

Their most recent position is as a Senior Software Quality Assurance Engineer at Trustwave, where they apply their expertise in software quality assurance.

Overall, Md Kamruzzaman has gained valuable experience in different aspects of software and technical support, quality assurance, team leadership, and customer service throughout their career.

Md Kamruzzaman completed their education as follows:

- From 2002 to 2004, they attended St. Francis Xavier University and obtained a Bachelor of Business Administration (BBA) degree with a major in Information Systems.

- Prior to that, from 2000 to 2002, they studied at North South University and earned another Bachelor of Business Administration (BBA) degree with a focus on Management Information Systems.

In addition to their formal education, Md Kamruzzaman has obtained several certifications, including:

- Certified SAFe® 5 Agile Software Engineer from Scaled Agile, Inc. in December 2022.

- Confluence Fundamentals Badge from Atlassian in October 2022.

- Jira Fundamentals Badge from Atlassian in October 2022.

- Programming Foundations: Fundamentals from LinkedIn in June 2019.

- Selenium Essential Training from LinkedIn in May 2019.

- Programming Foundations: Software Quality Assurance from LinkedIn in January 2019.

- Test Automation Foundations from LinkedIn in January 2019.

- Cert Prep: AWS Certified SysOps Administrator from LinkedIn in October 2018.

- Cloud Architecture: Core Concepts from LinkedIn in October 2018.

- Cloud Computing Career Paths and Certifications: First Steps from LinkedIn in October 2018.

- Certified Tester Foundation level (CTFL) from ISTQB/CSTB in January 2014.

- ITIL® Foundation Certification in IT Service Management from EXIN Anywhere in January 2014.

There are also certifications listed from BlackBerry, such as Kepner Tregoe, Knowledge Center System, and Lead (on) - Leadership, but the obtained month and year information is not provided.