Geoffrey Shaw

Geoffrey Shaw is a seasoned professional in technical support and operations management with extensive experience in the telecommunications and IT sectors. Currently serving as a Senior Technical Support Manager at ESET since July 2019, Geoffrey has held key positions that include Manager of Service Delivery at Cuscal Limited and Site Engineer for FTTC at Downer. Previous roles include Technical Specialist at NBN Co Limited, where Geoffrey led integration and security processes, and Project Coordinator at Nokia Solutions & Networks, focusing on operational readiness for Radio Access Network projects. With a foundation in service assurance and performance analysis from earlier roles at Hutchison Telecoms, Telstra, and OTC International, Geoffrey holds a Bachelor’s Degree in IT - Network Security and an Advanced Diploma in Electronics and Communications.