ESG (Customer Success as a Service®️)
Angela Arroyo is an experienced professional in project and program management with a strong background in digital transformation and customer success. Currently serving as Digital Transformation Program Manager at Hewlett Packard Enterprise since April 2023 and as Customer Success Program Manager at ESG since October 2021, Angela specializes in enabling technology companies to enhance their Customer Success organizations. Previous experience includes owning Events by Design, where Angela planned various personal and corporate events, and working as Adoption Coordinator at Lifetime Adoption Center, managing the placement of children in accordance with legal and ethical standards. Earlier roles at Hewlett Packard Enterprise involved managing interlocks and driving operational consistency, while Angela’s tenure at HP focused on curriculum design and customer advocacy as a Learning Products Engineer.
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ESG (Customer Success as a Service®️)
ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization. We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention. Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization.