ESG (Customer Success as a Service®️)
Brittany Bierman has extensive experience in customer success, project management, sales, and customer experience roles. Brittany has a proven track record of delivering outstanding customer service, driving continuous improvement in supplier management, and implementing company standards for improved customer care. Brittany has successfully led teams and balanced customer satisfaction with company growth, resulting in exponential revenue growth. Brittany is skilled in communication, tracking and auditing performance metrics, and developing processes to enhance the overall customer experience.
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ESG (Customer Success as a Service®️)
ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization. We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention. Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization.