ESG (Customer Success as a Service®️)
Jennifer Kolle has extensive experience in customer success and operations management, currently serving as Senior Customer Success Operations Manager at ESG since May 2018. Prior roles at ESG include Customer Success Operations Manager and Customer Success Manager. Jennifer previously worked at AbsenceSoft as an Implementation Project Manager and held various positions at ServiceSource from February 2011 to April 2018, culminating in the role of Global Operations Manager. Earlier career experience includes management roles at Gib's NY Bagels from May 2008 to November 2010. Jennifer holds a Bachelor of Science degree in Business Administration and Management from Colorado State University, earned in 2008.
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ESG (Customer Success as a Service®️)
ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization. We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention. Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization.