Steven John

Steven John currently serves as the VP of Customer Success at eSIM Go, where responsibilities include leading Customer Success for a global eSIM business and overseeing customer experience transformation. Prior to this role, Steven was the Head of Customer Success at Summize, successfully establishing the company's first Customer Success function. Previous experience includes leading Customer Success for the UK & Ireland at Sana Commerce, where a focus on customer-centric thinking was emphasized, alongside efforts as the Diversity and Inclusion Lead. Steven has also held roles at Sapia.ai, Burns Sheehan, and Release Recruitment, the latter being a recruitment agency founded by Steven. An early career at GCS involved rapid advancement to Head of Digital Media Recruitment. Academic credentials include a BMus in Classical Music from The University of Manchester.