Kelsey McDonough

Kelsey McDonough has a strong background in customer experience and success. Kelsey currently works as the Sr. Operations CX Manager at Eskalera Inc. since April 2022. Prior to that, they had a significant tenure at IFS Core, starting as a Customer Success Specialist in April 2017 and progressing to roles such as Senior Customer Success Specialist, Supervisor of Customer Success, and finally Manager of Customer Experience, Product Assistant, where they worked from September 2019 to April 2022. Before joining IFS Core, Kelsey worked as the PR/Outreach Coordinator, Marketing Assistant, Receptionist at New England Movement Arts from May 2016 to April 2017.

Kelsey McDonough's education history includes a Bachelor of Arts (B.A.) in English from the University of Massachusetts Lowell, a Bachelor of Science (BS) in Business/Accounting from Salem State University, and an Associate of Arts (A.A.) in Liberal Arts and Sciences, General Studies and Humanities from Northern Essex Community College. As for additional certifications, Kelsey has obtained a certification in "How to Stop Wasting Time in Meetings" from LinkedIn in January 2023, a certification in "Customer Experience Leadership" from LinkedIn in April 2022, and a certification as a Certified Scrum Product Owner (CSPO) from Scrum Alliance in May 2023.