Matthieu Van de Vijver is a seasoned professional with extensive experience in software support, currently serving as the Team Leader for Software Support at Esko since September 2013. In this role, Matthieu leads and develops the team while ensuring effective collaboration with the Customer Success Team, managing performance through KPIs, and optimizing team operations within Service Level Agreements. Prior to this position, Matthieu worked as a Software Support Engineer at Esko, focusing on troubleshooting customer issues effectively. Matthieu began the career as an Intern QA Engineer at Esko and has prior experience as an Inpakker at Lotus Bakeries. Matthieu holds a Bachelor's degree in Graphic and Digital Media from Arteveldehogeschool and achieved foundational education in Moderne Wetenschappen.
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