Gaia by EsoSphera
Marzio Tocchetto has a diverse work experience spanning over two decades. Marzio began their career in 2000 at Hiugo s.p.a., where they worked in service development and usability, contributing to the definition of functions and interface for mobile marketing and mobile communities. Marzio then moved to 12snap in 2002, where they served as a production director, developing integrated services in various channels for clients such as McDonald's and Kraft. In 2007, they joined Mobedia as a production director, specializing in mobile marketing services for clients like McDonald's and Nokia. In 2008, Tocchetto worked as a new business development manager at Boxville S.r.l before becoming a senior manager of user experience at Edistar S.p.a. from 2010 to 2014. In 2014, they founded EsoSphera, where they currently hold the position of founder, co-owner, and chief experience officer. In recent years, Tocchetto has worked in various companies under the Gaia brand, including GAIA Automotive, Gaia Healthcare, and Gaia Travel & Hospitality, serving as a CXO.
Marzio Tocchetto obtained a degree in engineering with a specialization in Telecommunications from the Università degli Studi di Ferrara in 1999.
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Gaia by EsoSphera
Today consumers can benefit from information and services available 24 hours a day, 7 days a week. Prospects and costumers are no longer satisfied with using search engines to find what they need, they are looking for interactions that help to solve their problems immediately and in a gratifying way. Conversational interfaces, such as Chatbots or Voicebots, can make users interact with services, institutions and companies through a series of well-structured questions, and they can get the answers and solutions they seek, without any waste of time. Since 2014, EsoSphera has evolved, constantly updating itself at the state-of-the-art on new solutions and it has been one of the first in Italy to experiment and propose innovative solutions to improve the Engagement with unprecedented Promotional Marketing solutions and to improve the Customer Experience, Satisfaction & Retention with our Omnichannel solutions and our conversational Chatbot and Voicebot. EsoSphera constant research and experimentation suit the need of reducing costs and time for companies and to provide an efficient and engaging service to prospects and costumers. EsoSphera, we tech care of the future.