James Bagshaw

James Bagshaw is a seasoned professional in customer experience management with extensive experience in various sectors. Currently serving as the Customer Experience Manager at ESPO - Public Sector Procurement since November 2020, James previously held multiple roles at British Gypsum from May 2006 to November 2020, including Customer Experience Operations Manager and Customer Service Manager. Early career experiences include a position as Customer Experience Manager at Expedia in 2005, and roles such as Resource Manager and Call Centre Manager at British Gas from March 2002 to March 2005. James holds a Master's degree in Environmental Pollution Control from the University of Derby and a Bachelor's degree in Economics from Nottingham Trent University.