Lauren McWilliam

Lauren McWilliam is a seasoned professional in client management and emergency management, currently serving as a Client Success Manager at Esri Australia since August 2023. Previously, Lauren held significant roles at CWT, including Head of Customer Management Support for Asia Pacific and Senior Global Program Manager, where achievements included leading cross-functional initiatives and managing high-value client relationships. Lauren's background also encompasses experience in product delivery and customer experience at Penny Inc, project management at Globetrotter Corporate Travel, and various positions within the travel industry, showcasing a strong history of implementing business improvement strategies and enhancing client relations. Lauren's educational qualifications include ongoing studies in Procurement at Swinburne University of Technology and multiple certifications in business and training.