Nick Frunzi

Nick Frunzi serves as the Chief Customer Officer at Esri, where responsibilities include defining and directing strategies to enhance customer retention and loyalty. With over three decades of experience at Esri, Frunzi has also held key positions, such as Director of Educational Services and Support, where leadership encompassed over 500 employees in training and technical support. Notable achievements include increasing soft skill training significantly, driving cost savings while expanding training programs, and unifying IT operations during an interim CIO role. Frunzi's early career involved managing developer support, authoring educational materials, and teaching various courses. In addition to corporate roles, Frunzi contributed as a Board Member for the Southern California Mountains Foundation. Educational background includes an MBA in International Economics from the University of Redlands and a BA in Religious Studies from the University of Rochester.