Faubricio Porras Molina

Faubricio Porras Molina has a diverse work experience spanning several companies and roles.

Faubricio began their career at Negocios Ciberneticos in 2007, where they served as a Supervisor of the Wagering Department, leading and managing a team of over 60 agents. Faubricio was responsible for handling customer calls, resolving complaints, and identifying opportunities for improvement. Faubricio also worked as the Leader of the Manual Transactions Department, overseeing credit and debit transactions for clients. During their time at Negocios Ciberneticos, they gained valuable experience in customer service and operations management.

In 2015, Faubricio joined Alonviar as a Customer Service Representative and later worked as an Advisor at Cred Now. These roles further developed their customer service skills and allowed him to engage with clients directly.

From 2016 to 2020, Faubricio worked at Promotora del Comercio Exterior de Costa Rica (PROCOMER) as a Continual Improvement Specialist, specifically focusing on process evaluation, prioritization, and development. Faubricio successfully expanded the organization's process structure from 15 to 119 processes and ensured alignment with operational and impact indicators. Faubricio also played a key role in coordinating with different levels of the organization and implementing the BPM methodology and ISO 9001:2015 certification.

In 2021, Faubricio joined DHL Express as a Quality Operations Specialist. In this role, they were responsible for monitoring and controlling strategic KPIs, identifying improvement opportunities in transit and regional leadership for lane optimization, and aligning operational improvements with Global Standards. Faubricio'scontributions positively impacted the organization's operations and efficiency.

Currently, Faubricio is working as a Corporate Excellence Specialist at Establishment Labs, starting in 2022. Details about their roles and responsibilities in this position are not provided.

Overall, Faubricio Porras Molina's work experience showcases their expertise in operations management, customer service, process improvement, and quality control. Faubricio'sroles in various organizations have equipped him with a diverse skill set and the ability to drive organizational success.

Faubricio Porras Molina completed their Bachelor's degree in Public Administration at Universidad de Costa Rica UCR from 2003 to 2009. Following this, they pursued a Master's degree in Industrial Management Engineering at the University of Buenos Aires from 2013 to 2016.

In terms of additional certifications, Faubricio obtained a Six Sigma Yellow Belt Certification from Pxs in May 2019. Faubricio also received a certification in Lean Toolbox for Services from PXS in 2019. Additionally, they acquired a certification in BPM from PXS in 2019 and obtained a certification as an internal quality auditor based on ISO 9001:2015 from the Costa Rican Chamber of Industries in 2018. Faubricio further obtained a certification in implementing business continuity based on ISO 22301:2012 from CAES in 2017. Lastly, they completed a certification in project definition, planning, and execution from Grupo Sinergia in 2016.