Irina Sanzarova

Customer Experience Team Lead at EstateGuru

Irina Sanzarova has a diverse work experience spanning over several years. Irina has worked as a Customer Experience Team Lead at Estateguru.co since September 2023. Prior to that, they held the position of Customer Experience Manager from July 2022 to February 2024, and Customer Experience Specialist from June 2021 to April 2023 at the same company.

Before joining Estateguru.co, Irina worked at INZMO as a Senior Claim Handler / Customer Care Agent from November 2019 to May 2021. Irina was also a Claim Handler / Customer Care Agent from January 2019 to October 2019 at the same company.

Earlier in their career, Irina worked at HR factory as a Recruitment Coordinator (Vendor for Microsoft) from December 2005 to December 2018.

Overall, Irina Sanzarova has gained extensive experience in customer experience management, claim handling, recruitment coordination, and vendor management throughout their career.

Irina Sanzarova obtained a Bachelor's degree in German Language and Literature from the University of Tartu from 2002 to 2005. Irina also studied Germanic Languages, Literatures, and Linguistics at the University of Stuttgart in 2001. In the same year, they obtained a DSH certification from the Goethe Institut. Irina completed their secondary education at Tartu Puskini Gümnasium from 1989 to 2000. In 2021, they obtained a certification in Esmaabiandja väljaõpe from Juunika Koolitus.

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Previous companies

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Timeline

  • Customer Experience Team Lead

    September, 2023 - present

  • Customer Experience Manager

    July, 2022

  • Customer Experience Specialist

    June, 2021

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