Jessica Madrid

Jessica Madrid is an accomplished professional with extensive experience in digital product management and customer experience. At The Estée Lauder Companies Inc., from September 2007 to July 2015, Jessica served as Vice President of Digital Product & Customer Experience, advocating for a "Digital First" approach within a traditional framework, and overseeing the establishment of agile digital product teams while enhancing capabilities in Product Management, UX, and Product Design. As Executive Director of Global Production, Jessica led a team of over 60 professionals, successfully launching innovative features that significantly improved the online shopping experience and contributed to remarkable sales growth of 480%. Jessica's earlier roles included Director of Global Production at Ultra16 and various positions at Fusebox. Jessica holds a Bachelor's degree in Anthropology and International Development Studies from McGill University.