Kelly Watkins

Kelly Watkins has over 25 years of experience in customer service, administration, and resident liaison roles across multiple companies. Currently serving as a Contracts and Compliance Officer and previously as a Development and Sales Administrator at Estuary Housing Association since 2017, Kelly has demonstrated expertise in managing resident interactions, resolving complaints, and ensuring compliance with housing regulations. Prior roles include Resident Liaison Officer positions at Morgan Sindall Property Services and Lakehouseplc, where Kelly was responsible for daily resident visits, managing queries, and liaising between residents and sub-contractors. Earlier career experience includes roles in customer service, payroll, and administration with various organizations, showcasing a strong foundation in operational support and client relations.