Juan Francisco Piñeros Villarraga

Juan Francisco Piñeros Villarraga has a comprehensive work experience spanning over several companies and roles. Juan Francisco started their career at Citi in 2002 as a Project Manager in the Citiphone department, where they implemented technology projects and process improvements to enhance service indicators. In 2008, Juan joined Helm Bank as the Director of Contact Center, overseeing operations and implementing strategies to optimize the use of the telephone channel and improve customer experience. After their time at Helm Bank, Juan worked as a Director General at Consultores En Servicio, providing comprehensive support for client management and commercial processes. Juan Francisco then served as the Director Comercial y Administrativo Colombia at AlmavivA S.p.A., focusing on commercial strategies, sales objectives, and tender processes. In 2016, Juan worked as a gerente proyectos especiales at ilumno, managing special projects. In 2019, they transitioned to Viapin Colombia, where they held the position of Director of Project and New Business, responsible for managing projects and exploring new business opportunities. Juan's most recent role is as a Specialized Professional Vp Experience at ETB, starting in 2021.

Juan Francisco Piñeros Villarraga earned a Professional degree in Marketing and Advertising from Politecnico Gran Colombiano from 1994 to 2000. In 2015 to 2016, they pursued an MBA with an emphasis on Digital Marketing at the Instituto Europeo de Posgrado - IEP.