etc group
Samantha Doss has over 20 years of experience in the travel industry. Samantha currently works as the Director of Travel Technology at etc group, Inc., a position they have held since 2020. In this role, they are responsible for managing the company's travel technology and overseeing a team of travel consultants.
Prior to their current position, Samantha held several roles at etc group. From 2016 to 2020, they served as the Vice President of Operations, where they managed the day-to-day operations of the company and supervised the technology department. From 2013 to 2016, they were the Director of Information and Technology, responsible for managing the company's network and resolving hardware and software issues. Samantha also worked as a Technology Support specialist from 2011 to 2013, providing assistance with technology-related needs.
Before joining etc group, Samantha worked at Carlson Wagonlit Travel in 2000 as a Corporate Travel Agent, managing travel arrangements for Siemens. Prior to that, they worked at Cendant from 1997 to 2000, starting as a travel agent and eventually becoming a customer service supervisor.
Overall, Samantha Doss's work experience demonstrates their expertise in travel technology management, operations, and customer service within the travel industry.
Samantha Doss completed their education at the following institutions:
1. From 2010 to 2012, they attended ITT Technical Institute, where they earned an Associates degree in Computer Networking.
2. In 1996 to 1997, Samantha attended IATA Travel School in Arlington, TX, where they obtained a Certificate of Completion in travel.
In addition to their education, Samantha also acquired the following certifications:
1. In October 2013, they attended the Concur Travel TMC Boot Camp offered by SAP Concur and obtained a certification.
2. In May 2012, Samantha obtained Certificates of Completion/iQCX ResRule Certification from Cornerstone Information Systems.
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etc group
etc group is an award winning, private, minority-owned, company founded by Debbie Frazier in 1993 and built with personal beliefs such as integrity, persistence and creativity in mind. Before evolving into a multi-tiered corporation with several unique business lines the company focused solely on corporate travel solutions for its’ initial clients. Understanding the necessity of corporate customers' needs and assistance for Global Meetings, Events and Incentives (GMEI). Our newest division, SafariScapes USA can assist with all your leisure travel needs as well. The in-house staff is proud to provide exceptional “white glove” customer service with a hands on approach to all clients.