Nicolás Sakowicz

Nicolás Sakowicz is an experienced professional in customer service and quality assurance, currently serving as a Quality Analyst for Calls and Digital Conversations at eTeacher Group since February 2021. This role involves comprehensive evaluation of calls and digital interactions to ensure adherence to quality standards and the identification of areas for improvement in communication and customer service skills. Prior to this, Nicolás held positions as an International Customer Service Representative and a Reservations Agent at Hotel Park Silver Obelisco, where trilingual support in Hebrew, English, and Spanish was provided. Nicolás also worked as a Technology Support Analyst at CM Soluciones Informáticas, offering remote technical assistance to over 100 hotels. Educational qualifications include a postgraduate degree in Hospitality from Ben-Gurion University of the Negev and a Bachelor's degree in Hotel Administration from Fundación de Altos Estudios en Ciencias Comerciales, with ongoing studies in Digital Marketing.