Al Hopper

Al Hopper is an experienced project manager and senior insights leader specializing in customer experience and quality management programs. Currently at Etech Global Services, Al utilizes AI and advanced analytics to enhance client companies' quality management. As a principal at Nagurra Networks, Al advises contact center leaders on performance improvement through organizational insights. Previous roles include significant contributions as co-owner of Full Deck Coffee, customer experience manager at Black Rifle Coffee Company, and service operations manager at TaskUs, where Al led the scaling of client programs. Al's background includes co-founding SPS DGTL, extensive experience at Citi in digital and social media servicing, and military service in the US Army. Al holds an MBA in Marketing and a BA in History.