Michael Almazan

Michael Almazan has a diverse work experience spanning several positions in different companies. Michael started their career as a Sales Coach at Etech Inc in October 2008, where they coached agents to meet sales objectives and monitored their performance. Afterwards, they worked as a Project Lead at Etech Inc, overseeing operations and improving performance in the Automated Debt Relief campaign. Michael also served as Project Lead C2C Operations, where they were the direct point of contact for US clients and mentored leadership to enhance team performance.

In 2012, Michael joined Etech Global Services as an Account Leader and successfully trained, launched, and ramped up the TWC eCare chat program. Michael built client relations, set campaign objectives, and achieved substantial increases in key performance indicators. Michael also managed forecasting, staffing analysis, and monthly invoicing.

Over the years, Michael progressed into Assistant Director of Operations and then Director of Operations and Partner Strategy at Etech Global Services. Their responsibilities included managing operations, setting revenue goals, conducting business reviews, and building leadership teams. Michael recently assumed the role of Senior Director of Operations in January 2022.

Before venturing into the customer service industry, Michael worked as an Assistant Tennis Director at Saucon Valley Country Club from June 2001 to October 2008. In this role, they ran the Junior Tennis department, organized events, and provided tennis lessons.

Overall, Michael Almazan has a comprehensive and progressive work experience in operations management, leadership, training, and client relations, particularly in the customer service and sales domains.

Michael Almazan attended DeSales University from 2001 to 2005, where they pursued a degree in Criminal Justice and Psychology. Their focus of study was in the field of law.