Shabbir Kachwala

Shabbir Kachwala is an experienced professional with a strong background in customer experience and sales management at Etech Global Services since May 2018. Currently serving as an Account Leader, Shabbir oversees B2B and B2C client-facing programs, manages Zendesk ticketing workflows, and conducts operational planning and performance analysis. Previous roles include Operations Manager, where Shabbir ensured operational alignment with business objectives and successfully launched a new client program, and Sales Leader, which involved achieving sales goals through data-driven coaching and team leadership. Shabbir began the career as a Customer Experience Specialist, providing support across multiple channels. Shabbir holds a degree in Mechanical Engineering from The Maharaja Sayajirao University of Baroda.