Ann Toni Bern Fukuda is an experienced professional with a diverse background in customer service and team leadership. Currently serving as a Team Lead at Concentrix since September 2017, Ann has also held positions as a Team Leader Trainee and Technical Support Representative at Convergys since May 2007. Additional roles include Customer Support Representative at Stream Global Services and Customer Service Representative at eTelecare Global Solutions, both roles being active since December 2011 and May 2007 respectively. Earlier experience includes a Teacher Assistant position at Abellana National High School from 2006 to 2007. Academic qualifications include a Bachelor's degree in Special Education and Teaching and a Bachelor of Education (B.Ed.) in Business/Office Automation/Technology/Data Entry from Cebu Technological University, along with an Associate's degree in Information Technology from Cebu Institute of Technology.
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